Funeral Plan Faqs
Frequently asked questions
There are a number of funeral plans and providers in the UK and it can be difficult to know which product is best for your needs and budget. There are a few things to ask before buying a funeral plan:
UK residents aged 18 or over can take out a plan. If paying by instalments of two years or more, eligibility criteria applies - please refer to the Terms and Conditions for more information. There are no medical or health questions to answer.
You can add special wishes and requests such as song choices, readings, information for a eulogy and so on. There is no charge to add these details. There may be more to pay if you require additional features, services or upgrades.
Yes, we find that many of our customers choose to do this.
If you move, you should be able to transfer your plan to a funeral director near your new home. However, there may be additional costs depending on local prices. Please refer to the Terms and Conditions for details or speak to a member of the team for more information.
The plan covers the funeral director's costs listed in the plan details as long as your requirements don't change and your selected funeral director carries out your funeral.
The plan can also include an allowance towards third party costs such as the fees for cremation or interment, doctors' fees (if applicable) and payment to an officiant. These costs are outside of our control. If these costs, as listed in the plan details, are not covered by the plan value at the time of need, there will be a balance to pay. Please refer to the Terms and Conditions for more information.
Yes, you are able to pay over a range of periods. There is an additional cost for paying by instalments over two or more years. Please refer to the Instalment Q&A and the Terms and Conditions for more information.
Yes, you can make changes to your plan after you have taken it out and once it is fully-paid for it. Just let us know what you wish to change. There may be an additional cost if you add new features and services to your plan.
Yes, you can cancel the plan at any time before a claim being made. If you cancel within 30 days of receiving your welcome booklet, the person who paid for the plan will receive a full refund. If you cancel after that, the person who paid for the plan will receive a refund of the original amount, less the administration fee. For instalment plans, if you cancel in the first 12 months a full refund will be paid. If you cancel after that, the administration fee and any payments to insure the plan will be deducted from the refund.
The plan does not cover the cost of a funeral abroad, or the cost of repatriating the deceased. It is therefore important that your travel insurance policy covers this.
Please refer to the Funeral Plan Summary and Terms and Conditions for full details.
Terms and conditions apply to funeral plans.