Our Customer Promise
Our customer promise
Benefits of a funeral plan
Our funeral plans enable you to make provision for your funeral. This can help to reduce the worry for your loved ones and allow you to get on and enjoy life, knowing that the essential arrangements are in place. A funeral plan through your local funeral director also enables you to:
- Make provision for funeral costs
- Make a single payment, regular monthly instalments or a combination of both. Terms and conditions and eligibility criteria apply to instalment plans.
- Choose from a range of set plans or personalise your arrangements.
- Access expert support from an approved funeral director.
Our pre-paid funeral plans offer the following benefits
- Acceptance without any health questions to answer.
- UK residents aged 18 or over can take out a plan. For instalment plans, the final instalment must be paid by your 85th birthday. Terms and conditions and eligibility criteria apply.
- Peace of mind: your plan will cover your selected funeral director’s costs. As long as the original firm carries out the funeral and your requirements don’t change, your family won’t be asked to pay more for your funeral director’s costs, regardless of how long you live or what happens to costs in the meantime. You can also include a contribution towards third party costs such as cremation or officiant’s fees. Please refer to the Terms and Conditions for more information.
- Flexibility: once your plan is fully paid, if you change your mind about any of the details of your plan, that’s not a problem. You can add to or alter your plan whenever you wish. Please note, there may be an additional cost if you add new features and services to your plan.
- Your money is ring-fenced: your pre-payment (excluding the initial administration fee plus any payments to insure the plan if paying by instalments of two years or more) is held in a whole of life assurance policy and ring-fenced for your funeral.
For more information about our pre-paid funeral plans, please call 0800 055 6503 or speak to your local funeral director.
Terms and conditions apply to funeral plans.